Diggers Hotline is now hiring. Click for details.
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About the Job…
Diggers Hotline is looking for talented individuals that will be responsible for answering inbound calls in a fast-paced environment. As a Contact Center Representative, you will respond to inquiries and perform ticket processing duties for utilities, contractors, or homeowners from throughout the State of Wisconsin to ensure safe excavation.
PAID TRAINING: $17.00/Hour training wage. You must be available every day for the entire 3-4 week classroom training period. During the classroom training, the training schedule is Monday through Friday, 8am to 2:30pm or 3pm to 9:30pm; including a 30-minute unpaid lunch.
Come and join our Team - we promote and support a positive work experience for our employees including medical insurance benefits for full-time seasonal employees. A retention bonus of up to $1000 is possible.
General shift availability will be discussed during phone & in-person interviews.
Diggers Hotline was established in 1976 to increase worker and public safety, prevent damage to underground and overhead facilities, protect the environment and to help ensure continuity of utility and communication services. Wisconsin's one-call center has helped millions of callers obtain information for the location of underground facilities and safe working distances from overhead lines.
Diggers Hotline strives to accommodate a work - life balance for its employees by offering a wide variety of shift options, time off requests, shift trades, schedule trades, and voluntary Time Off (VTO).
Our team-oriented atmosphere is fostered by a welcoming attitude and coworker support throughout the year.
We support and promote an environment that is positive and engaging by focusing on employee success through recognition and feedback. Performance based rewards are given for great attendance.
Our team-oriented atmosphere is fostered by a welcoming attitude and coworker support throughout the year.
Our staff is provided with the training necessary to succeed. Once employees have graduated from the four-week training class, it is followed by ongoing coaching and mentoring to reinforce established procedures.
Opportunities for advancement occasionally exist at Diggers Hotline. We strive to promote qualified employees from within the organization to fill roles such as Trainers & Coaches, for example. Seasonal employees also have the opportunity to be hired to fill open year-round Full-Time positions (includes outstanding benefit package) & Part Time positions at the end of the season.
Qualified year-round employees may be considered for the opportunity to work from home.
Our staff is engaged in a dynamic work environment that is demanding of quality while being fast-paced. Our season begins in March and winds down in October, typically ending early November.
We provide a fully modernized call center, having completed a full remodel in 2022.
Diggers Hotline is committed to providing a safe and healthy environment for all employees.
Here are some testimonials from current employees on working at Diggers Hotline:
Opportunities in our 24x7 contact center include a variety of part time & full time shifts. If you are interested in a Contact Center position, please apply here.
Thank you for your interest in Diggers Hotline, Inc.