NOW HIRING! Opportunities in our 24x7 contact center include a variety of part time & full time shifts. If you are interested in a Seasonal Contact Center position, please apply here.

About the Job…

Diggers Hotline is looking for talented individuals that will be responsible for answering inbound calls in a fast-paced environment. As a Contact Center Representative, you will respond to inquiries and perform ticket processing duties for utilities, contractors, or homeowners from throughout the State of Wisconsin to ensure safe excavation.

PAID TRAINING: $18.50/Hour training wage. You must be available every day for the entire 3-4 week classroom training period. During the classroom training, the training schedule is Monday through Friday, 8am to 2:30pm or 3pm to 9:30pm; including a 30-minute unpaid lunch. Wage increase to $19.00 after training AND 4 weeks of success in the contact center!

Come and join our Team - we promote and support a positive work experience including medical insurance benefits for full-time employees.

General shift availability will be discussed during phone & in-person interviews.

Who we are…

Diggers Hotline was established in 1976 to increase worker and public safety, prevent damage to underground and overhead facilities, protect the environment and to help ensure continuity of utility and communication services. Wisconsin's one-call center has helped millions of callers obtain information for the location of underground facilities and safe working distances from overhead lines.

Our employees…

Our employees are hard working individuals who work to make a difference and keep Wisconsin safe when digging!

Diggers Hotline strives to accommodate a work - life balance for its employees by offering a wide variety of shift options, time off requests, shift trades, schedule trades, and voluntary Time Off (VTO).

We support an environment that is positive and engaging by focusing on employee success through recognition and feedback. Performance based rewards are given for great attendance.

We provide top notch training to all new hires to help them succeed in their roles as Contact Center Representatives. Once the four-week training class is completed, it is followed by ongoing coaching and mentoring to reinforce established procedures and help new hires feel comfortable in their role.

We strive to promote qualified employees from within Diggers Hotline to fill roles such as Trainers & Coaches when the need arises. Seasonal employees also have the opportunity to be hired to fill open year-round Full-Time positions (includes outstanding benefit package) & Part Time positions at the end of the season. Qualified year-round employees may be considered for the opportunity to work from home.

Our staff is engaged in a dynamic work environment that is demanding of quality while being fast-paced. Our season begins in March and winds down in October, typically ending early November.

We provide a fully modernized call center, having completed a full remodel in 2022.

Here are some testimonials from current employees:

Juan: "It was intense at first but I liked how understanding, supportive and positive every one of the coaches/trainers were. All the trainers and coaches told me epeatedly that they remember making the same kinds of mistakes when they were new employees. They all reassured me that I was doing well for how inexperienced I was and with time I would get even better"
Colleen: "The expectations of me are clear and I feel like everyone shows each other a lot of respect and the company has high standards and integrity.”

Stephanie: "What I enjoy most about working at Diggers Hotline is the opportunity to assist our callers, I truly enjoy helping people. Second and just as important, I like coming to work because of the people I work with, from management to my peers, they all make it such a pleasant place to work. I feel I receive all the support that I could ever ask for and the positive, as well as constructive feedback, is wonderful!"
Chris: "My favorite aspect is the people. Everybody (supervisors, co-workers, and managers alike) treats me like a real human being. I know that sounds weird, but given my history of previous employment, I've never been treated to such a high degree. Giving praise and rewarding outstanding behavior is just as important as quality work here. This is why I enjoy it here so much. "

Michele: "I enjoy every aspect of working here. The atmosphere is wonderful, all who work here are very friendly and always available to be of assistance if/when needed. The recognition for a job well done is something I have never experienced in any other place I have worked, be it a call center or retail store. It is a joy to work here."

Opportunities in our 24x7 contact center include a variety of part time & full time shifts. If you are interested in a Contact Center position, please apply here.