The Excavator's Guide to Diggers Hotline en español

The Excavator's Guide to Diggers Hotline is prepared for Wisconsin’s professional excavators as a reference tool for dealing with the Diggers Hotline call center.

Being familiar with the following information is essential to successful communication between Diggers Hotline operator and caller.

There is no copyright on this material.  We encourage you to copy part or all of it for fellow employees. If you need a hard copy of this information, call the call center at 1-800-242-8511 and request a copy of The Excavator's Guide to Diggers Hotline. Or you may download a .pdf version of this manual (free download Adobe Reader required to view the file.

Click on a topic below:

• Benefits for Contractors
• Frequently Asked Questions
• Determining Who and When to Call
• Types of Calls Handled by Diggers Hotline
• Preparing Non-Emergency Calls
• Other Types of Calls
• What Happens After a Call is Made?
• Facility Owner Responsibilities and Locate Request
• Excavator Responsibilities after Making a Locate Request
• Ticket Lifespan/Re-Marking
• Depth of Facilities
• Reporting Problems
• Glossary